Privacy Policy

MTA Vehicle Inspections Pty Ltd

Effective Date: June 2025

MTA Vehicle Inspections Pty Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs)

1. What Personal Information We Collect

We may collect the following personal information:

• Full name, contact information (email, phone, address)
• Vehicle details (e.g. make, model, registration, VIN)
• Payment and billing details
• Communications including emails, calls, SMS, and voicemails
• Web usage data such as cookies, IP address, and browser type

2. How We Collect Information

We collect information when you:

• Book an inspection or service
• Submit a form, enquiry, or communicate with us via phone, email, SMS, or online
• Interact with our website, advertising, or social media platforms
• Make a payment via our secure systems

3. Use of Information

We use your personal information to:

• Provide our vehicle inspection services
• Manage customer bookings and communication
• Process payments and send quotes, invoices, and receipts
• Respond to enquiries and provide support
• Comply with legal obligations
• Improve our website and customer experience
• Conduct remarketing and advertising campaigns via third-party platforms

4. Disclosure to Third Parties

We may disclose your information to the following trusted third-party providers:

• Xero – for accounting and invoicing
Xero Privacy Policy
• Monday.com – for job tracking and workflow management
Monday.com Privacy Policy
• Google Workspace – for email and document management
Google Privacy Policy
• Westpac PayWay – for secure online payment processing
Westpac Privacy Statement
• My Inspection App – for managing inspection reports
My Inspection App Privacy Policy
• Meta – for social media and advertising
Meta Privacy Policy
• WhatsApp – for customer messaging
WhatsApp Privacy Policy

We may also disclose information to:

• Our contracted inspectors or service providers
• Legal or regulatory authorities when required by law

MTAVI is not responsible for the content or privacy practices of those other services and does not endorse them.

5. Remarketing and Cookies

We use cookies and third-party tracking tools including Google Analytics and Meta to:

• Analyse website and social media traffic and usage
• Provide targeted advertisements based on past site visits
• Improve website performance and relevance

You can opt out of Google’s advertising via Google Ad Settings and opt out of Meta (Facebook and Instagram) remarketing through your Meta Settings.

6. Security

We are committed to protecting your information and have implemented appropriate physical, electronic, and managerial safeguards to secure the data we collect.

MTAVI has taken all reasonable and practicable steps to ensure that your personal information is properly protected from misuse, interference, and loss, and from any unauthorised access, modification or disclosure.

7. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate or
outdated. This may incur a reasonable administrative fee for the service. Requests should be sent to:
PO Box 715, Burwood, NSW, 1805
or [email protected]

8. Your Rights and Controls

You may choose to:

• Decline cookies via your browser settings
• Unsubscribe from marketing communications at any time
• Restrict use of your data for direct marketing by notifying us via email

We will not sell or share your personal information with third parties for marketing unless you have explicitly consented.

9. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

10. Contact Us

MTA Vehicle Inspections Pty Ltd
Email: [email protected]
Postal: PO Box 715, Burwood, NSW, 1805
Website: https://mtavehicleinspections.com.au/