Hi Carmela I wanted to let you know how happy I was with the inspection, Jason was really professional and did a geat job. He was also available on the phone to help after the inspection and I was very grateful for his advice and knowledge.
Thank you for the reviewed report and being so accommodating and thorough with my dealing with your company.
Very professional with a lovely human touch from the call with Carmella to meeting yourself.
Please pass this onto your manager and I am happy for him to call me if he wants more feedback , I think between you and Carmella I have at least 5 people that I will refer with my dealings to date.
As you know I know what I was talking about , I knew the pain points and I also know how bad your competitors are so hat of to you and your company for completing a seamless and great outcome for your client.
I needed an inspection done on a Monday and was able to contact you ona Sunday. Your inspector Evan was on time , professional and provided one of the most conprehensive reports I have ever seen including scanning the computers on board for any faults
Your report enabled us to proceed quickly with confidence in purchasing the car for our daughter
I was able to speak with Evan your inspector afterwards who was very helpful and discussed and confirmed his findings
Thanks again and I will never purchase another car without an inspection from your company.
I am so excited that I will become one of the many ‘grey nomads’ and escape the ghastly winters in Melbourne. Obviously the ‘living area’ needs quite a bit of renovating however, I am excited about that as well.
You made my day and it was s pleasure dealing with MTA – very efficient and personable. Your phone call was very much appreciated.
Thank you for all your invaluable advice and support during this whole process! I couldnt have done it without you!! You helped me confidently select a vehicle and new i could trust your advice. You and your wife are truely caring and passionate about the job and that reflects.
The car was a BMW M5 which is a V10 and has some quirks to that model (SMG box for one). Due to the vehicle being considered prestige the cost was $375 instead of the usual $250. I will say I still believe it was good value. I’ve had meaningless inspections done in the past by other firms but Ray was fantastic. He was very methodical and took the time needed on such a complex car. He also knew enough about BMW’s and M models to know details particular to those cars.
The feedback and report Ray provided was very helpful and complete. He was 100% professional and I would freely recommend MTA and in particular Ray T. to anyone. As the paying ‘client’ and potential buyer of the vehicle I felt like he was on my side but totally fair.
I read a review below about lateness of the report. I received my report within a few minutes of the inspection being completed and I was able to discuss an overview with the inspector as he concluded the inspection. If you need the report quickly…. tell them. Ask the operator for the inspectors phone number. If you can’t be present at the inspection ring the inspector as soon as the inspection is complete. He’ll run you through it straight away. In fact this was communicated to me when I booked the inspection in the first place – i.e. call the inspector during business hours if you need to discuss the report.
He knew I was disappointed and said he’d keep an eye out for me, I know little about cars, shopping for one I find very stressful. My current car needed a lot of work hence my reason for getting a new (second hand) one. I’m working ++ hours at the moment and also no time to be car searching.
In less than a week, Ray rang to say he was in a car yard in Strathfield and had a car for me. He texted me photos, send me a link to the site for me to have a look at the car. Lexus RX330. He went out of his way to help, Next day I went there, test drove the car and bought it, Great ending and freeing me up from car searching.
I almost went with another company to do the initial inspection as they were a bit cheaper but I’d been with NRMA since forever and trusted my gut to go with you for the inspection.
I just want to recognise him as an outstanding person, who helped me more then he realised. I was just finishing off breast cancer treatment, child with a disability was all happening at the time he helped and I am so grateful for his assistance, the job of finding a car seemed insurmountable but thankfully Ray sorted it all out.